During the analysis phase of improvement projects, you have 2 options: either you go to work you with people, rolls of brown paper and post-its. Or you use process mining to map your processes.
Big data in practice
Process mining starts from knowing that all systems such as ERPs, CRMs, WMSs log all actions done. Sometimes even including who performed the act and the duration of performance. So with those logs, you can map a process as it’s really being executed.
Teroco works with the top names in process mining: IBM, UiPath and Process Advisor from Microsoft