The correct registration and creation of outgoing invoices for Fluxys customers is a time-consuming process that involves a lot of data input (in SAP) where the process depends on complete and correct data input by the requestor and also involves a validation path through the hierarchy.
From the data bot, the requester is provided with a form in which a maximum of fields are already pre-filled or limited to the number of options allowed. As the form is filled in further, fields are automatically made mandatory or not and further populated with available options based on data from the ERP system (SAP). A complete request is forwarded by the bot for signature to the hierarchical manager through Docusign. After validation, the invoice is created in the ERP system. To do this, we use the Microsoft Power Platform (Microsoft Power Automate and Microsoft Power Apps) in a Low Code solution
Needless to say, the new way of working saves a nice amount of manual input work. However, the process also means a nice savings in billing turnaround time because the requestor immediately provides all the necessary in correct data in a user-friendly app. Finally, the process also becomes much more traceable and auditable, which enhances transparency.